Brother confirms problems with Windows 11 printer

Brother has confirmed an issue that is affecting many of the company’s printers on devices running Microsoft’s Windows 11 operating system. The operating system may not detect printers correctly if the printer is connected to the device via USB, according to Brother. Brother recommends using a different connection method, if available, to solve the problem. Printers can support connections via Wi-Fi or other ports, for example printer and non-USB ports.

Brother: Windows 11 printer connection problem

Brother is currently verifying the compatibility of its laser printers and inkjet printers with the Microsoft Windows operating system.

We are currently checking the compatibility of the Brother product with Windows 11. For more information, see the Product Support List below. We update this list regularly.

Depending on your model, you may not be able to connect your Brother machine to a Windows 11 computer using a USB cable.

The list of products that may be affected by the problem has been posted on the support page. Here is the list of printer models that may refuse to work with Windows 11 if connected via USB:

DCP-B7500D, DCP-B7535DW, DCP-J1050DW, DCP-J1100DW, DCP-J1140DW, DCP-J1200W (XL), DCP-J572DW, DCP-L2531DW, DCP-L2535D, DCP-L2535DW, DCDWP-L2550 L2550 , DCP-L3551CDW, DCP-L5500D, DCP-L5600DN, DCP-T220, DCP-T310, DCP-T420W, DCP-T510W, DCP-T520W, DCP-T710W, DCP-T720DW, DCP-T820DW, DCWP-T825 -B2000D, HL-B2080DW, HL-L2310D, HL-L2335D, HL-L2350DW, HL-L2351DW, HL-L2370DN, HL-L2375DW, HL-L2376DW, HL-L2385DW, HWL-LDL-L2386D , HL-L3230CDN, HL-L3230CDW, HL-L3270CDW, HL-T4000DW, MFC-B7715DW, MFC-J1010DW, MFC-J1300DW, MFC-J2330DW, MFC-J2730DW, MFC-J3530DW, JD MFC-J3930 ), MFC-J4440DW, MFC-J4540DW (XL), MFC-J491DW, MFC-J5330DW, MFC-J5730DW, MFC-J5845DW, MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6545DW, MFC-J6545DW, MFC-J6545DW, MFC-J6545DW -J690DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J890DW, MFC-L2710DW, MFC-L2713DW, MFC-L2715DW, MFC-L2716DW, MFC-L2730DW, MFC-L2770DW, MFC-L2770DW2 , MFC-L2771DW, MFC-L3710CW, MFC-L3735CDN, MFC-L3745CDW, MFC-L3750CDW, MFC-L3770C DW, MFC-L5700DN, MFC-L5755DW, MFC-L5900DW, MFC-L6700DW, MFC-L6900DW, MFC-L8690CDW, MFC-L8900CDW, MFC-L9570CDW, MFC-T4500DW, MFC-T810W, T20DW MFC-T925DW

The company released two support pages, one for laser printers and one for inkjet printers, which will be updated regularly with status updates. Brother is reviewing several of its printing applications, including Presto! PageManager, Presto! ImageFolio, PaperPort and BookScan & WhiteBoard Suite also to find out if they are fully compatible with Microsoft’s Windows 11 operating system.

Brother users may also receive the error “Cannot print to USB printer” when using the USB connection repair tool. Other programs may also display error messages after upgrading to Windows 11 when trying to print or communicate with the installed printer. The list has been posted here.

• Device configuration tool
• Paper size setting tool
• Distributed Print Tool
• Special ID setting tool
• Wireless setup wizard
• Editor de P-Touch 5.4
• Update the software
• Transfer manager
• Express Transfer
• Template Settings
• Printer setting tool

Our colleagues at Deskmodder managed to solve the problem by disconnecting the USB connection, removing all drivers and the printer using Device Manager, restarting Windows 11, installing the drivers again, and connecting the printer again via USB.

Microsoft has not yet officially acknowledged the problem.

Now you: What printers do you use? Have you noticed any problems lately? (via computer ringing)

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