How to Fix the Error ‘Mobile Network Not Available’ on a Samsung Galaxy

There are several reasons why connection problems arise, in turn, there are many connection errors that exist. In Samsung one of the most common connection problems is ‘Mobile network not available’. Fortunately it is a mistake that can be easily fixed Most of the time.

Why is my Samsung Galaxy displaying the ‘Mobile network not available’ message?

One cause of this problem is when the sim card is not connected properly. In fact, if the error ‘Mobile network not available’ appears, it is recommended to remove the SIM card tray, after that clean the SIM and reinsert it.

Another reason is that you are in an area where coverage does not reach, something very common in forested landscapes or mountains. In turn, if you are traveling in a vehicle, there may be interference in the network that generates the mobile network not available error.

Another possible reason why your Samsung has problems connecting to the network is that the sim card is damaged. If so, sadly you must buy a new one. At the same time, there is the possibility that the cell phone may start to have network problems due to a blow. Regardless of the reason for the problem, there are a few solutions that we recommend you try.

How can I identify if the problem is on my cell phone or on the network?

The easiest way to check if the problem is your cell phone or the mobile network, is ask your friends or other users from the mobile operator. In turn, telephone companies often give advance notice when modifications are made or the service is not available.

What can I do to fix this error on my Samsung Galaxy?

Understanding that there are several reasons why this error can arise, there are also several possible solutions. Here are the easiest ways to remove mobile network error on Samsung Galaxy devices.

Airplane mode

Airplane mode disables all mobile wireless connections, including Wi-Fi and the mobile network. When airplane mode is activated it is impossible to navigate, unless you activate the data or Wi-Fi individually. Therefore, if the error ‘Mobile network not available’ appears check that you don’t have airplane mode activatedIf you have doubts, do the following.

• To check if you have airplane mode activated, go to ‘Settings’.
• Open the ‘Connections’ section and notice that the option ‘Profile offline’ is disabled.

Reset the APN settings

The APN refers to the ‘Access Point Name’ of mobile connections. In other words, it is the identifier of your operator’s data network. Sometimes the APN gets misconfigured, causing the ‘Mobile network not available’ error, so it should be reset.

• Open ‘Settings’.
• Now head over to the ‘Connections’ section.
• Click on ‘Mobile networks’.
• Open ‘Access Point Names’.
• Press on the three points located above and to the right and select ‘Reset determined values’.

Select the network manually

On the other hand, you can also try to configure the APN of your Samsung Galaxy cell phone manually. Certainly it is not a highly recommended process, but if you still have the problem of the ‘Mobile network not available’, it does not hurt to try.

• Go to ‘Settings’.
• Open the ‘Connections’ tab.
• Click on ‘Mobile networks’.
• Finally, enter the ‘Access Point Names’ section.
• Select the network manually or configure it with the ‘Add’ option. In any case, be sure to select the appropriate network for your carrier.

Reset device to factory data

It is the least recommended option because entails wiping the device. In any case, if none of all the other options work, don’t rule out resetting the device to eliminate the ‘Mobile network not available’ error from Samsung. In any case, if possible make a backup copy of your mobile.

• On your Samsung device, open the ‘Settings’ section.
• Scroll down until you find the ‘General Administration’ section.
• Click on ‘Reset’.
• Finally, click on ‘Reset settings’ and confirm the operation to return the mobile to factory settings.

Update the operating system

If your device is new or you have never updated it, there is a possibility that it has a software bug. If this is the reason for your Samsung’s ‘Mobile network not available’ error, it is best to update. Updates bring improvements, but they also fix bugs like the one above.

• We recommend having the device with a good charge or connected to a power source. Having done this verification, open the ‘Settings’ section.
• Scroll down to the ‘Software update’ section and select the option ‘Download and install’, please wait until the update is downloaded and installed ‘.

Edit network settings

There are certain settings that it is recommended to check if this error occurs. These configuration options You will find them in the Mobile Networks section. To access this section, open the ‘Settings’, go to the ‘Connections’ section. Finally click on ‘Mobile networks’ and do the following checks.

• Check that the data roaming is disabledas it sometimes causes connection problems.
• It is recommended that the ‘Network Mode’ is set to automatic.
• As for the ‘Access Point Name’, you can follow the tips we mentioned earlier.
• Finally, in the ‘Network Operators’ section, you can click on ‘Select automatically’ for the system to scan the mobile network again.

How to contact customer service to report a mobile network problem?

Depending on your country and your mobile operator, the process may be somewhat different. In any case, most of the time it is enough to make a call to the center of attention and comment on the problem. Many times the operator can resolve the problem.

When nothing you try works, the operator’s customer support is usually the solution. After fixing the problem, it only remains to increase and improve the Internet speed of the mobile network, you may not be taking advantage of the full potential of the connection of your Samsung Galaxy device.