How to Rate a User’s Trip if I am a Driver? – DiDi Driver App

DiDi is such a popular and recognized company in which you can request a ride just like you can ask for it in Uber. Therefore, this company has not been left behind and is making use of technology to implement a system that allows users to schedule trips, make payments from the application, etc.

In that sense, did you know that you can rate a user’s trip if you are a driver? and, if you are a frequent user you can also do it. Keep reading this article and learn how to do it.

What are the benefits of qualifying passengers once they finish their trip with you?

The rating system is a great way to think about improve the passenger experience. This allows the company to understand the attitude and behavior of the driver towards passengers, and the class of users to whom they provide services. However, here are two other benefits of rating users.

Reputation

The fact that a passenger qualifies his experience in the trip or makes a comment about it, being positive or negative, It will affect the reputation that it gains in the company depending on the number of stars that the user qualifies, the maximum being 5 stars, and the minimum one.

On the other hand, before performing these actions it is advisable to update all the applications on your device, including the DiDi App, in order to not present inconveniences when using it. With that said, let’s look at another benefit of rating passengers.

Help a future driver

It is very important to be aware of the qualifications you receive as a driver, since your behavior and the way you treat passengers, that is, being friendly, respecting their privacy, even the rules of driving on the road, among others, is vital Why this will greatly determine your future as a DiDi driver.

What is the correct way to rate a user?

This rating system is not new, in fact, among the most recognized transport companies is Uber, which allows you to request a service or trip easily. Furthermore, this app also it has the same rating system. On the other hand, what should you use to correctly rate a user if you are a driver? Pay attention to the following two points:

Aspects you should base yourself on

As already mentioned, the behavior you have as a passenger during the ride is the main focus a driver relies on to rate you. For example, being troublesome, having a rude attitude, and being unkind are the things that will determine your grade.

Therefore, if you get the lowest rating, that is, 1 or 2 stars, you will be considered a passenger with a bad reputation, and this can affect the acceptance of travel requests in the future.

Leave a comment or not?

To leave a comment you must open the application and go to the option ‘View trip and passenger information‘, there you can see the name of the client and next to it will appear the option to qualify. By clicking on this icon you can rate with stars, or leave a comment about your experience on the trip or about the passenger’s behavior.

When writing a comment it is important to be objective so as not to affect the client, unless he deserves it in case of observing reprehensible behavior.

Can you change your rating after putting it in if you made a mistake?

We have seen the wonderful features and functions that the DiDi application offers, but what if you made a mistake in the rating of a user or driver after uploading it, is it possible to change it? The answer is yes, you can go to DiDi help center on their website to find out the steps you must follow in order to modify your grade.

Can the passenger see the rating you gave them?

That’s how it is, both the driver and you can see the rating in the app. When a driver has rated you or vice versa, the profile will show the number of stars received or a comment where other DiDi affiliates and drivers will see it.