Why doesn’t my computer recognize my cell phone? – Best Solution

Mi PC no reconoce mi celular: Causas y soluciones

Why and solutions!- Take a look at these tips, tricks, and solution you can use to make your life much easier with your devices whenever problems arrive and complications which you may find difficult to deal with.

You probably want to connect your cell phone to the PC to transfer your photos and files. It seems simple: just connect it with the USB cable to the respective slot and wait for it to be automatically recognized and appear on the PC to explore its contents.

Unfortunately, sometimes it is not that easy. Sometimes the PC does not recognize the cell phone if it is connected by USB cable. If you have already tried the basic and fundamental solution which is to restart both computers (THIS USES TO SOLVE THE PROBLEM MANY TIMES) and still the computer does not detect the cell phone, we will solve it next.

Why doesn’t my computer recognize my cell phone?

First thing’s first. Surely the PC does not recognize your cell phone because something important is missing: the installation of the Android driver. It is a program for the PC to identify the cell phone.

Although Windows is good at detecting devices and installing the driver on its own after being connected to the PC, this is not always the case. If this is not the case, you will have to manually tell Windows which driver you want to use for that device. It is not difficult, but it is better to go for the easiest option, which is to install the driver BEFORE connecting the device to the PC.

Instalar Driver

So, what you should do is download the driver for your cell phone, from the manufacturer’s website preferably, although you can also get it from other sources. You double click on the installer and follow the installation steps.

Once the driver is installed, you must restart the PC (IMPORTANT!).

Only once you have done the above can you finally connect the cell phone to the PC with the USB cable. If this is the first time you connect the phone to the computer, you will have to wait a few minutes for the driver installation to complete. The PC itself will notify you when the installation is complete and the device is ready for use.

Note: Be careful to install only one driver at a time. If you have run driver installers before, be sure to uninstall them. Multiple drivers can create “conflicts” and can be the main cause of your PC not recognizing the cell phone. If you have installed a software or suite from the manufacturer of your cell phone (such as Samsung Kies), it should no longer be necessary to install the driver, because these types of programs already incorporate and install it.

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What do I do if my PC does not recognize my cell phone

Despite having correctly installed the driver, it is possible that the computer does not recognize the cell phone. One of the first things you should do is try another cable or use another USB port on the PC.

In other cases, the problem is solved by uninstalling possible duplicate drivers, or reinstalling the current driver. In the worst case, it is necessary to restore the PC to a previous or initial state.

We suggest some solutions that you can try so that the PC finally recognizes your cell phone:

1. Restart

I insist. Restarting is the most frequent solution when the PC does not recognize the cell phone. Do it with both teams and see if it resolves.

2. Change the USB cable or use another port on the PC

If you connect the cell phone to the PC and you only see the notification “Charging”, the problem is possibly that the cable is damaged. Or even the USB port of the computer is faulty. Change cables and use another port. You will also need to test the connection on another computer.

If you don’t see a fix or the cell phone doesn’t even charge, you could even consider a damage to the cell phone’s USB port (but before that, try the remaining solutions below).

3. Reactivate the USB transfer (Samsung Cellphones)

Enter the code * # 0808 # in the phone number dialer. On the screen that will appear select the AP and MTP + ADB option. If it’s already selected, force an update. In other words, select any other configuration and choose the one indicated again.

We explained this trick to force the PC to recognize an Android cell phone, and it usually works when we cannot transfer files between the computer and the mobile.

4. Uninstall duplicate software

Programs to synchronize the cell phone with the PC, such as Samsung KIES, Smart Switch, Motorola Device Manager, HTC Sync Manager, LG PC Suite, etc. they already install the mobile drivers on the computer. You shouldn’t have installed additional drivers. If you did, you must uninstall them to avoid conflicts and that the PC can recognize the cell phone without problems.

After uninstalling, restart the PC and the cell phone and verify.

5. Force driver detection

Sometimes the pc does not detect the driver even if it is installed, and it is necessary to force it to see it. What we are going to do in this case is to reinstall the driver from scratch and force Windows to recognize the cell phone.

Note: To explain this process I will use a Windows 7 PC and a Samsung Galaxy S3 mini. It can be applied perfectly in other versions of Windows, although the steps and names of menus / options may vary.

Paso 1. Uninstall the driver that you have installed on the PC (or the synchronization software that we mentioned before). Restart the PC and also the cell phone.

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Paso 2. Connect the cell phone to the PC and wait for the “Installing device driver software” prompt to appear. We are not interested in looking for the driver (controller) on the internet because you will not find it there, so we will wait a few seconds and disconnect the mobile to cut this process. We wait a few more seconds and connect the device to the PC again.

Paso 3. Open the Windows “Device Manager” from the Control Panel. Under the item “Other devices” the name or brand of the Android device should appear with a yellow warning sign, which simply indicates that it is not installed correctly. Right click on it and choose Update driver software ….

pc does not recognize android

Paso 4. On the next screen choose Search your computer for driver software, later Pick from a list of device drivers on my computer and press the «Next» button.

Paso 5. In the list that will appear, you have to select the type of device (in my case Samsung Android Phone) and click on «Next».

pc does not recognize android 5

Paso 6. Finally, choose the device driver. In my case I had no choice but to choose SAMSUNG Mobile USB CDC Composite Device and click on «Next». This will vary from device to device. If you only want to transfer files, it is likely that any of the available options will work for you.

pc does not recognize android 6

Paso 7. In the next window you should see a message similar to Windows successfully updated the driver software. Close this window.

Paso 8. Wait for Windows to complete the driver installation (a warning will appear indicating this process). Here the PC can repeat the process of looking for the driver on the Internet (in “Windows Update”) and it will be necessary to wait a few minutes for this to finish, so that it can then install the driver from the computer, as indicated before. To force the direct installation, without going through Windows Update, you can click on the link that says Skip the step of getting driver software from Windows Update and wait a couple of minutes for the process to finish.

Paso 9 (FINISH). The PC should already recognize the Android by now. To confirm that the driver is correctly installed, go to the Windows Device Manager and there verify that the Android device is no longer with the yellow warning sign (it usually appears next to the figure of a blue screen computer).

pc does not recognize android 2

6. Windows Safe Mode

In this special Windows operating mode, only the basic functionalities of the system are loaded. If in this case the PC does recognize the cell phone, it means that some configuration, program or service in normal operating mode is causing problems.

In this mode you will probably not be able to transfer files, but this will help to determine that the problem is due to a conflict in Windows in its normal operating mode, and rule out other problems.

  1. To enter Windows safe mode, restart your PC.
  2. During startup or power-up, repeatedly press the F8 key until you enter Safe Mode (“Safe Mode” should appear somewhere on the desktop). Check how to enter safe mode on your PC in case this doesn’t work.
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Once in safe mode, notice that the notification USB Transfer appears on the mobile. That means that your cell phone is NOT the problem, nor that there is no physical damage to your computer, but rather there is a problem with Windows as said. You can also confirm this by going to the Windows device manager. Verify that the cell phone appears there as a portable device.

7. Restore Windows

Windows has an option to return your computer to a previous state. It’s called Reset, Recover, or System Restore (use the search box on the start button). If the PC recognized your cell phone until recently and everything worked fine, this option can help you restore the computer to that moment.

The System Restore option in Windows 10 must be previously activated. If you did not, what you can do is reset the computer to the initial or “factory” state.

Just keep in mind that this option will uninstall all programs and restore the settings you made from that point until now. Possibly some of those changes you made is the cause that the PC cannot read your cell phone when you connect it.

The PC does not detect the mobile in ADB and FastBoot

If you are going to send commands through ADB and FastBoot and this software does not detect your Android, check that in the Windows device manager, under the device name, it indicates that the ADB driver is installed correctly (Samsung Android ADB Interface in the example). There are times when the user can transfer files between PC and phone without problem, but cannot send commands through ADB due to the lack of this driver. In this case, it is likely that you will have to choose another type of driver in the Paso 5. You should proceed in a similar way if the device is not recognized in modo fastboot o en modo download.

Remember that on your Android device you must have USB debugging activated to connect through ADB. And if it is the first time you connect your phone to the PC, a request will appear on your mobile to allow USB debugging, which you must accept.

If the PC does not recognize the Android yet, open the ADB program, try typing the command adb kill-server and hit Enter. Then write adb start-server and hit Enter. Check with the command adb devices if the device is already recognized.


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