One of the most anticipated dates for the world of streaming is that of the next March 24. This will be the day when the long awaited will arrive in Italy and in most of Europe Disney +. With a pounding marketing campaign we are discovering, day after day, the features, compatible devices and a catalog of content that promises hours of entertainment for the whole family.
The launch strategy of the Mickey Mouse house is among the most aggressive ever seen, with the possibility of subscribing to an annual subscription at a discounted price, configurable with seven profiles and associated with ten devices to be loaded on a single account. The sharing of your subscription between friends and family seemed to have suffered a sharp brake for a limit capable of raising a series of endless discussions: the devices associated with the account seemed to be unable to be replaced or eliminated. A controversy to stem, managed with little clarity but, fortunately, less problematic than it seemed.
The definitive streaming?
Between a varied and wide catalog, a highly competitive price, discounts on extended subscriptions, the possibility of creating seven different user profiles and uploading ten devices on one account, Disney + he immediately applied as a "definitive" streaming service. Offering all this for € 6.99, with significant savings opportunities for annual passes and the recent pre-order by March 23, has made the platform highly attractive for many people, creating the same hype that at the time had surrounded the arrival Netflix in our country.
To surprise, in addition to the highly competitive price in proportion to the content offered, was the large margin of sharing of your subscription, easily assimilated to the concept of "extended family". Seven profiles are many more than what would be needed for an average family with at least two children and ten devices more than enough to cover almost everything in our homes. Hence the desire of many to share their account also with friends, in order to share the expenses.
Sharing? Not entirely
Sharing was from the outset one of the weapons that decreed the success of Netflix. The ability to create multiple profiles and the absence of any limits in the use of your devices has decreed the overwhelming success of the platform, making this possibility one of the cornerstones of the experience. An absolutely not mandatory but very welcome option, for many fundamental for their subscription. Reading the FAQ Disney + specifies that i ten devices available for registration are not removable. Once you add a device to your profile, in practice, this can no longer be deleted; you can always add a new one, but once the maximum number is reached the list will be complete and nothing can be done. There is no command on the platform to delete already registered devices, whether they are 2, 3, 5 or, in the worst case, ten. A devastating discovery for many users but, fortunately, solvable with a specific procedure.
Error 30 and customer service
A few American users noticed this limitation and found an error message on their platform, Error 30. The code in question is precisely shown to all those who reach the limit of the ten devices registered in their account.
Entering the service with your device will lead to its registration among those enabled for viewing: when there are 10 the error will arrive, without any possibility of correction within the app. The function to eliminate i old devices or replacing them with new ones will not be available.
Trying to calm the rumors about the top management of the company have confirmed that manually the user will have no chance to change his list or replace the devices already registered: to eliminate the old ones you will need to contact customer service. A situation that solves a problem that initially seemed insurmountable.
Are ten devices enough?
We assume that ten devices, for the average use that makes them a normal family, are more than enough for any use. A smartphone each for parents, a television, maybe a tablet and a PC, products present in every home that still leave room for at least five other devices of every number and sort. At first glance the number seems more than enough to cover every need, but there are numerous i problems which could occur with prolonged use of the platform.
Our consumer habits have easily shown how much we are all led to change our electronic gadgets on a frequent basis. Being able to just add devices to their list and not replacing those that have changed would have led to the limit of ten very soon. Sharing your subscription with three other people would lead to filling all the slots in no time, limiting the long-term use of the contents is not a little.
A false problem
Disney's fear of a massive division between multiple people of a single subscription is legitimate but, at least now, it still has a lower specific weight than the possibility of spreading a brand new service to as many people as possible. It therefore seemed strange that the tactic adopted was to give the user an insurmountable limit on the number of devices that can be registered, a limit which, among other things, went in total contrast with the possibility of registering seven different user profiles and four simultaneous uses.
The FAQ they are certainly unclear and the doubts of many users were more than legitimate: it was necessary from the beginning to specify everything more clearly, to avoid the problems and controversies that have arisen.
This is why, despite Disney's opening to the removal of unused devices, some limitations remain, given that the procedure involves the intervention of a human operator. Everyone's hope is that the customer care be quick and attentive to the cancellation needs of users who, for one reason or another, will be much more numerous than you might think, but the fact of not having to deal with an unsolvable problem will certainly pull everyone a big sigh of relief.
