Gigabyte recalls AORUS Z690I ULTRA motherboards due to PCIe 4.0 issues

Last week, Gigabyte announced that it will be recalling its Z690I AORUS ULTRA motherboards. The company said it listened to customer reports and, in addition to identifying the problem, also offered users alternative motherboards to solve the problem.

According to the statement, the problems have been caused by system instabilities and WHEA PCIe errors, when cards are connected to GPUs with PCIe Gen4. Gigabyte further stated that changing the BIOS settings from PCIe Gen4 to Gen3 would resolve the issues. But for those who prefer it, exchange or return options are also available.

“For Z690I AORUS ULTRA motherboard users who are experiencing instability issues, GIGABYTE offers special program to upgrade motherboard to Z690I AORUS ULTRA PLUS or equivalent models, or users can also request a refund, ”clarifies the statement.

From May 10, 2022 to November 30, 2022, owners of this model will be able to register for the program through the official link and contact Gigabyte. The brand requires certain model information, such as the serial number, as well as proof of purchase.

Link to register for the exchange or refund program

The models with problems are:

• Z690I AORUS ULTRA DDR4
• Z690I AORUS ULTRA DDR5

GIGABYTE Z690I AORUS ULTRA PLUS Motherboard Features:

They can request the change for this motherboard.

• Compatible with 12th Generation Intel Core Series Processors
• DDR4 or DDR5, depending on model, 2 DIMMs
• Intel Optane memory ready
• 10+2+1 phase digital VRM solution with 105 A power stage
• Advanced thermal design with Fins-Array II, Thermal Guard III and Heatpipe
• Ultra-fast Intel 2.5GbE LAN with cFosSpeed
• Intel WIFI 6E 802.11ax 2T2R y BT5 con antena AORUS
• Audio AMP-UP con ALC4080 y WIMA con 120dB SNRHDMI 2.0 compatible con Premium 4K
• Dual NVMe PCIe 4.0 x4 M.2 ultrafast with Thermal Guard III
• RGB FUSION 2.0 with multi-zone addressable LED design, compatible with addressable LED and RGB LED strip
• Smart Fan 6 has multiple temperature sensors
• Q-Flash Plus Update BIOS without installing CPU, memory and graphics card