Microsoft Surface Pro 7 suddenly shuts down: solutions and causes

Microsoft Surface Pro 7 suddenly shuts down causing an interruption of the work flow and the loss of unsaved data: this is, in short, the problem that afflicts a large number of users – quantifiable in the hundreds according to various threads on the official support forum. The reports have been going on since December 2019, and for now Microsoft has been unable to provide a solution or an official answer, except for some "we are investigating" by the moderators.

There community, for its part, has been quite active and prolific in the search for temporary containment solutions – which, however, as often happens, some work and some do not. The main causes include the video drivers (it is recommended to use those of Intel, not those of Microsoft, or the basic ones), the Modern Standby (it is recommended to disable it and create an energy saving plan other than the "balanced" one) , or automatic shutdown of storage drives, which is always an advanced power saving option.

For those who suffer from sudden random restarts, for the moment there is not much else to do but try to apply the solutions proposed by other users – which unfortunately require a little effort and knowledge of the operating system. Following the link SOURCE the message highlighted as "Reply" provides step-by-step instructions for the four options that have had the most positive results. The hope is that Microsoft will be able to identify the exact cause (or causes) of the problem and release a corrective patch