How to deactivate paid services – Best Tips and Tricks

VAS are often activated in a fraudulent way: the user visits a web page and, without doing anything, finds himself subscribed to a paid service. Activation is instantaneous, it is reported immediately via SMS, while deactivation … well, that, as easily imaginable, is not as immediate and involves various wastes of time between SMS, call center and customer care of telephone operators.

The good news is that, albeit with some boredom, it is possible disable paid services definitively, prevent their reactivation and even request a refund of the amount spent. If you want more details about it, keep reading: below you will find explained in detail everything you need to do to get rid of unwanted subscriptions once and for all.

What are paid services

Before you go ahead and see how to deactivate paid services, it seems only right to clarify you a little better what are they. As I anticipated in the introductory lines of the guide, i YOU The Value Added Service, are paid services that are activated to take advantage of certain contents. Whether their activation is involuntary or not, it is possible to deactivate them and, generally, in theSMS received at the time of their activation contains the instructions to do so.

Usually, to deactivate the automatic renewal of the VAS (and therefore their payment), it is necessary to send a written SMS NO The STOP at the number indicated in the confirmation message received after activating the service or, alternatively, you must contact the telephone number indicated in the same message and follow the instructions of the guide voice.

Subsequently, it is good practice contact your telephone operator and ask for the cancellation of all active VAS on your line. Find the directions with all the steps to be taken in the lines below.

It must be said, however, that due to the implementation and implementation of AGCOM resolution 10/21 / CONS by May 2021 all telephony operators will preventively block the VAS, communicating this to its customers through its channels (eg via SMS). This means that VAS activation will be blocked by default. However, this does not mean that in the event of voluntary activation of these services, it will still be necessary to deactivate them.

To verify the actual activation of a paid service on your account, call the number 800442299: the guide voice will indicate if any VAS are active on your numbering. In most cases, it is also possible to deactivate the services via the number in question; if this is not possible, however, you can act in the manner indicated below, based on the operator of which you are a customer.

How to deactivate TIM paid services

If you are a customer TIM, know that you can contact customer care to disable paid services either by phone or by sending an SMS.

Then contact TIM support at 119 and follow the instructions of the voice guide to ask to speak to an operator. After getting in touch with a live operator, ask to deactivate all active VASs on your line and that’s it. If you are unable to speak to a TIM operator, follow the instructions contained in my tutorial dedicated to the subject.

Alternatively, submit a SMS al 119 with written “VAS service block” The “Deactivation of VAS services”. Within a few seconds, you will receive confirmation that the value-added services have been deactivated on your line and that they will no longer be activated in the future (as they are inhibited).

In case of problems or doubts, I invite you to consult my guide on how to deactivate TIM paid services and to jump on operator’s website, where there is detailed information on SEAs.

How to deactivate Vodafone paid services

If you are a customer Vodafone, you can request the deactivation of the subscription services active on your line by contacting the 190 and choosing to speak to an operator. If the indications of the voice guide are unclear, you can find out how to contact Vodafone operator thanks to the indications in my tutorial on the subject.

Alternatively, if you prefer to resort to more technological means, you can connect to the Vodafone website and access the section Do it yourself by clicking on the appropriate button located at the top right. If you don’t have a Vodafone account yet, you can create one by clicking on the button Sign in present in the box at the top right, by typing yours cellphone number in the appropriate text field and following the instructions on the screen (you will simply be asked to type a verification code that you will receive via SMS). If any of the steps are not clear to you, read my tutorial on how to register on Vodafone.

Once logged into the Vodafone website, you must go to the section dedicated to cost control, check i active digital services and verify i active services and promotionsby clicking on the appropriate wording. If you find a service activated unintentionally, you can ask for his deactivation by clicking on the appropriate wording.

More details on VAS and on the management of paid subscriptions on Vodafone lines are available on operator’s website.

How to disable WINDTRE paid services

Per disable paid services with WINDTRE, you can contact the 159, follow the instructions of the voice guide to speak with a customer care consultant of the operator and ask to deactivate the active services (if you do not know how to contact WINDTRE, you can consult the article in which I explain in detail how to do it).

Alternatively, you can also connect to the WINDTRE site, log in to your account (if you are not registered yet, you can click on the entry Login at the top right and fill out the form that is proposed to you with yours telephone number and the other details requested, as I indicated here) and go to the section dedicated to your offer, where i content services possibly active (which you can deactivate using the appropriate wording).

How to disable Iliad paid services

We come now to Iliad. The well-known French provider also allows you to disable paid services through customer care, as well as from its website.

If you opt for the former, call the number 177, follow the instructions of the voice guide to talk to a human consultant (if you do not know how to do this, follow the guide in which I explained how to talk to an Iliad operator) and ask that the paid services active on your number be deactivated.

If, on the other hand, you want to proceed from Iliad site, go to yours personal area and, after logging in, select the item My options located on the left; then click on the button Details placed in correspondence with the item Paid number blocking and click on the checkmark placed in the column Yup.

How to deactivate PosteMobile paid services

You are a customer PosteMobile? Then know that you can request the deactivation of the VAS through the telephone assistance provided by the provider or by sending a written request to customer care, using a specific form to be filled in and sent.

To contact PosteMobile by phone, call the number 160 and follow the instructions in the voice guide to speak to a Customer Service consultant. Then ask him to deactivate one or more premium services active on your account.

Otherwise, go up this page of the PosteMobile site, click on the link Request for blocking / unblocking of premium services and download the form that is proposed to you by clicking on the icon floppy disk or on that of the arrow pointing down.

Provision, therefore, to print the form, fill it out in its entirety and send it away fax to the free number 800160909 or through letter a PosteMobile SpA, P.O. Box 3000, 37.138 Verona (VR), together with a copy of the identity document indicated in the form itself. Alternatively, you can also try sending via PEC to the address [email protected].

How to disable Fastweb paid services

If you want disable Fastweb paid services, you can get in touch with the provider by phone and ask the customer care consultant who will assist you to deactivate those that are active and that you no longer need.

To proceed, then, enter the number 192.193 on the numeric keypad of your phone, press the button to make the call and follow the instructions of the voice guide to speak with a human operator. As soon as you have a chance to talk to him, ask him to deactivate the active VAS.

How to ask for a refund for paid services

As mentioned at the beginning of this post, you can request a reimbursement of the money spent for the activation of the VAS.

The refund request must be sent to your telephone operator within the time provided by the latter: some providers (such as WINDTRE) ask you to make this request within 6 hours from the activation of the paid service, while other providers (such as TIM), allow you to do this within 7-12 days from the activation of an unsolicited subscription. To avoid any problems, however, the sooner you ask for a refund, the better. I also suggest that you do this before deactivating VAS, in order to allow your provider to verify the actual duration of a subscription.

How should the refund request be submitted? Simply by contacting the operator by phone or via the Internet as indicated earlier in this tutorial.