How to fix HP printer problem on Mac?

Question

Problem: How to fix HP printer problem on Mac?

Hi, I am in a hurry to help me please. I have been using my HP Laserjet Pro 400 printer for a very long time, and suddenly it stopped working. Rather than printing the document, I got a warning message from Gatekeeper, saying “HPDeviceMonitoring.framework” will damage your computer. Report malware to Apple. Has my computer really been infected with malware, or is the problem with my printer?

Answer provided

Lately, several users have complained that an alarming pop-up message is displayed on their MacOS Catalina or Mojave version when using their HP printer. The vast majority of reports state that the HP printer software has simply stopped working, and reporting it as malicious with the words “hpPostProcessing.bundle” will damage your computer. Report malware to Apple. ” It seems that the problem does not arise for older versions of Mac, such as High Sierra.

Obviously, a lot of users were very worried about this, not only because their HP printer no longer works on Mac, but also because they were worried about being victims of a virus intrusion into their devices. Indeed, there were several cases where the mention ” Will damage your computer Was associated with malware infections. Basically, Gatekeeper can detect all unauthorized software and its components and flag them as potentially malicious.

So, is it possible that your HP printer software has been infected? Most likely not. In order to connect your printer to your computer and make it work properly, you will need to install software drivers. Following new changes in macOS policy, a certificate that is used to sign HP drivers.

Therefore, in case you are using macOS Catalina or Mojave and your HP printer is not working, you may encounter pop-up notifications related to the following processes:

• hpPostProcessing.bundle
• hpdm.framework
• HPDeviceMonitoring.framework
• ProductImprovementStudy.hptask
• FaxArchive.task
• ScanEventHandler.app
• hpPostProcessing.bundle
• hplaserjetzjs.bundle
• commandtohp.filter
• hpraster.bundle
• ScanEventHandler.app
• commandtohp.filter

Now, while usually the issue is with the revoked driver certificate and all affected users have to wait for HP to deliver software drivers with a valid certificate, there is a way to fix HP printer issues on Macs. . To do this, you need to uninstall the current printer and use generic drivers for now.

In other words, to fix “hpPostProcessing.bundle will damage your computer”, report malware to Apple “and other such messages, you will need to uninstall the current drivers and install generic drivers that could be used temporarily to print through your device. HP.

As a preventive measure, we also recommend that you perform a full system scan with ReimageMac Washing Machine X9 or other security software to make sure your Mac is free of malware. It would also remove alarm software, adware, potentially unwanted programs, and other malicious software that may be on your device without your knowing it.

1st step. Uninstalling your current HP printer from macOS

First, you need to remove your current HP printer from the Mac. Proceed as follows:

2nd step. Delete the folder for the HP printer

First, make sure you can check out the library folder:

• Open the Finder and click on Presentation> Show presentation options
• Check the box Show Library Folder
• Then click on To go then select Go to folder
• Type ~ /Library and click on To go.
• Then choose Printers
• Delete the folder HP

3rd step. Installing generic drivers to resolve HP printer problems in MacOS

As can be seen, this is only a temporary fix for problems with HP printers, as the printer manufacturer has to provide drivers that are not likely to conflict with the latest versions of macOS. , including Catalina.

• Download the HP Easy Admin software on the following address HP official website [ou cliquez sur le lien de téléchargement direct]
• In case Chrome blocks the download, click on the arrow next to the download and choose To preserve.
• Extract the file HP_Easy_Admin.app, by double-clicking on it
• Accept them terms and conditions of the license agreement
• Select your model printer in the list
• Then select the language, country, etc.
• Select Essential Software and HP Easy Scan
• Click on Download

We hope we have been able to resolve the problem with HP printers in this way while waiting for HP to provide certified drivers.

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