How to use the Same WhatsApp Business Account on Multiple Devices?

There is no denying the impact that social networks have had on the business world, as reflected in important networks such as Twitter; hence WhatsApp launched a version of the application dedicated to business for companies. This application offers multiple benefits and options to boost your business growth and the connection with your customers.

Among its characteristics, the possibility of being able to manage the same account from different devices. Learn how it is possible to do it and what you need to know before you start using your WhatsApp Business account on multiple devices so that you can take advantage of the full potential of this incredible commercial platform.

What do you need to know before opening WhatsApp Business on more than one device?

It is important to clarify that, by default, the WhatsApp Business application cannot be used on more than one device at the same time (just like the common WhatsApp). However, there are methods that allow you to add users to the same business account to more easily manage your WhatsApp Business.

Nevertheless, there are certain requirements that you must meet. This is because the main means of using an account with multiple users is not the WhatsApp Business app, but the WhatsApp Business API. This tool contains advanced management functions and integration with other applications to offer more comprehensive solutions.

What type of company do you have?

The API version of WhatsApp Business was designed to meet the needs of large companies, whose operations require more complex tools than small or growing companies and require multiple users to manage their account to serve all their customers successfully.

It has to be connected to a CRM

To use the API version you need to install a Customer Relations Manager (CRM). This is a tool that allows you to maintain a database on customers to offer them better service with customized solutions tailored to your needs. Currently, there are many CRM services available.

There is an additional cost

WhatsApp Business API is not free. In the same way that cell lines require an operator to function, the API version requires partners. Likewise, the price that is paid varies according to the partner chosen and the plan (which is measured under various standards) selected.

What is the way to use the same WhatsApp Business account on multiple computers?

Whether you use the API tool designed to have multiple users or the conventional WhatsApp Business application, you can use the same account from different devices following any of the following methods. If you have not yet registered a WhatsApp Business account, it is time for you to do so to apply these options.

Some methods are only compatible with the API version, while others are alternatives for users who have the business mobile app. Find out how to get the most out of WhatsApp Business with this important feature from either version.

With one to two users

Currently, it is impossible to connect more than one user in the WhatsApp Business application; however, there is an announced update that will allow use the same account on up to four devices. From the API, it is a very simple operation to add users.

To add more than two users

In this case, you will have to use the WhatsApp Business API; at least while you wait for the aforementioned update to be released. The interface for adding users will depend on the partner you have hired, but in any case, it is a very simple and fast process.

Using WhatsApp Web

The best option for users of the application is the WhatsApp Web browser service. Although it is not an ideal method for everyone, since it is only valid on computers, it is functional to add at least one more user to the account. You just need to scan the QR code and leave the session open. It is also compatible with WhatsApp Desktop.

Why can’t multiple devices be connected to a WhatsApp Business account?

Principally, for privacy and security policies. To protect its users, the application does not allow two users to use the same phone number. In fact, using methods such as transferring your SIM from one device to another is not allowed and can lead to a suspension of your account; therefore, it is better that you stick to lawful methods.