Why can’t I send messages to TikTok users? – Solution Here

The powerful social network where you can make short videos of any kind, and which has become viral in recent years, allows its users to send private messages. Without a doubt, TikTok has revolutionized the world of video creators by offering a wide range of editing options and practical effects considered unique and attractive so far.

It is also important that you know that most content creator users have the option to monetize an account, which further increases user interactions with the platform.

Recent updates to the app allow you to send direct and private messages between users, as long as the rules and policies imposed by TikTok regarding the language used and the ages of the users are complied with.

In addition to not complying with the rules of the chat, there are also other problems why TikTok does not allow sending messages to other users, therefore, in this article you will find possible solutions for each problem that prevents you from sending messages within the application.

What could be the reasons why TikTok won’t let you send messages?

You must bear in mind that in every social network there are reasons why the messages you send to other users are prohibited, but in order to prevent this from happening, you must take into account the following:

Spam inside your inbox

First of all, you should know that spam is those unwanted messages that are sent to different users for advertising purposes. These messages are usually very repetitive. Within its content malicious files can be found and other software capable of putting your security and privacy at risk.

For that reason, if they have not tried to send you a message of this type, or you want to send one that is considered Spam, it will be rejected and sent as spam or even the system may reject it and delete it.

Curious fact: you should know that there is malware that is sent through chats on TikTok, identified as Spam. This is TikTok Pro, malware designed to steal information of your account, in addition to putting the integrity of your information and your videos at risk, for this reason, if you receive one of these, you must eliminate it immediately

age restriction

All social networks should have this, without a doubt, the age restriction is nothing more than a indispensable requirement In order to use TikTok messaging, it is important to know that the application is designed for users over 13 years of age.

However, the new TikTok update brings with it the age restrictions regarding the videos or content you watch, with the interaction between users through TikTok gifts. (only allowed for users over 18 years old).

Also even minors cannot send or receive direct messages, thanks to this, multiple improper actions are avoided, even to maximize privacy, you can opt for the option of make your TikTok account private.

We can also emphasize that the accounts of users from 13 to 15 years old will be private accounts, therefore they will only be able to view the people added as friends and even receive comments from themselves.

Similarly, those users between the ages of 16 and 18 will only receive comments from their friends and, furthermore, these will reach them once 21 hours have passed and TikTok confirms that the comment is appropriate with their TikTok moderation program.

What can be done to send or receive messages on TikTok smoothly?

If you can’t receive send direct messages on TikTok, don’t worry, you only have to do a couple of things, and meet the requirements imposed by TikTok to be able to do it. To do this, you must take into account these relevant aspects:

Being of legal age

The fame of this application has meant that today many young people and children want to have it to be able to see and share content, however, there is a restriction in terms of to use and access some functions of TikTok, then, if it is about messaging, those users under 16 years of age cannot use the action send or receive direct messages.

There are cases where the youngest can change their age in order to access this. However TikTok allows low parental control and explains it in a guide for parents and guardians. Within its configuration you can check and keep active the Privacy settings and content allowed for minor users.

To do this, go to “settings”, then “privacy” in the security section you locate “direct messages” and you can configure whether to receive messages only from friends or nobody.

Uninstall and reinstall the app

If the problem is different from the terms of use and age restrictions, you may have problems with the platform, therefore if you want to recover the optimal and problem-free use of the app, it is recommended clear the cache and the garbage elements of it.

Resetting data usage and app functionality can help fix errors within the app. In order to do so, you just have to follow the steps described below:

• Enter the TikTok app
• Go to the “settings” menu
• Locate free up space in the “cache and mobile data” section
• We finish by clicking on “empty” and you will delete the application cache.

If the problems persist, you can choose to uninstall and reinstall the app, restoring all factory functions and without errors, in order to do so you must follow the steps below:

• You must go to the Play Store if you have an android device or if you have an IOS you must open the Apple Store.
• Find TikTok in the “apps and games” section
• Once inside the TikTok app, click Uninstall
• Once the uninstall is complete, you can proceed to download and install again.