How to Unblock or Recover an Amazon Account? | Forgotten password

If you have an Amazon account, either normal or running Amazon Premium, and for some reason you can’t get into it, because you forgot the data or it was blockedHere we will explain the main reasons why this happens and how to recover it.

What are the reasons why you can’t log into an Amazon account?

Believe it or not, not being able to access an Amazon account is very common, and there are many people who have experienced this small inconvenience and that is why we will tell you below the reasons why this happens.

Forgotten password

Forgetting the password is one of the most common cases. And that there are many people who have a very busy mind and with many activities to do and, therefore, it is normal for them to forget things. But nevertheless, This does not mean that you can lose your Amazon account. Since there are solutions with which you can recover the user and of course the password.

We advise you that when enter a username or passwordKeep it in an easy to see place. So that in this way you always have it at hand and you do not have to go through this tedious inconvenience.

Two-Step Verification Failed

another reason why you can’t login to amazon It is because of the two-step verification, this is the Amazon function that allows you to obtain more security, and for this you have to enter your password and also a code that they send to your personal cell phone.

Blocked account

The suspension of the account is one of the most serious because the Amazon technical team believes that we did not comply with some of its conditions. To avoid this, we recommend that you read all the terms and conditions of the platform so as not to violate any terms. Most of the time, when our Amazon account is suspended, it sends us an email informing us of the reason for the situation.

Why was my Amazon account locked and how to fix each error?

When an Amazon account is blocked, they announce it to you with a message to your personal email; however, here in Watch How to do it We will tell you the reasons why this happens, so that you are cautious and it does not happen again.

ODR (Order Defect Rate)

IF you get this error, it shows us that most of the bad comments and reviews we receive are the cause of all customer reviews and complaints, including the percentage of returns we receive. In order for us to be far from this blacklist, you must keep the ODR percentage below 1%.

Pre-fulfilment Cancel Rate

Yes, as a seller, we cancel multiple orders before they are shipped, this could negatively affect the rating of the personal profile. Therefore, we have to try to keep that percentage below 2.5%.

Late Shipment Rate

If each shipment does not have reviews that confirm that the package has been received, this will give our store a bad image and credibility, so if you do not want your account to be closed, it should not exceed 4%. These first three reasons that we just mentioned, occur mostly for those people who have an account as a seller.

credit card problems

If we incorrectly enter our phone number bank account or credit cardAmazon can block access to the account for the same reasons as in the previous case.

Many purchases are made with the same bank account

By default, Amazon blocks access to all accounts who buy frequently and from the same bank account, this to avoid buying products in case of theft of an account or card.

very expensive purchases

Make purchases very often, and in large amounts, including luxury products, that is, Premium with very high costs it can be another reason why Amazon blocks your account.

Different shipping addresses

Lastly, having different delivery locations and also different billing addresses can lead to Amazon blocking your account.

Can I ask Amazon to unlock my account?

Now that you know the reasons why your Amazon account could be blockedand you are wondering what you should do, you can ask Amazon to unlock your account, by sending an email, we will explain it in detail below.

How to recover a blocked Amazon account?

Customer service can be contacted in any language and they will respond to you within 12 hours. The address of Amazon Spain email is “[email protected]” and if you have a seller account you must write the following [email protected] you can send messages directly, since email addresses are public and are not the same as phone numbers.

However, you can follow the steps below so that you can contact customer support efficiently so that they can resolve your issue faster. We go to the contact section and select “Customer Service Email”.

Once inside, we go to the bottom and click on the ‘Contact us now’ option and the box to write an email directly appears. By email, the company accepts.

Can I redeem my account if I don’t have two-step verification?

If two-step verification fails and you want to recover your account, but you’re wondering if you can, the answer to that question is yes, when two-step verification presents a fault.

You can recover the account through identity verification, and for this you must follow some orders that consist of sending your documentation. Once you do, you must wait about 2 days to carry out the verification process and once you have it you will have access to your account.