Unable to connect to Samsung server, fixed

Have you ever watched online content on Samsung smart tv? Yup? And have you ever run into some kind of mistake? For example, while you are watching your favorite series an error message suddenly appears on the screen. The error message contains “Unable to connect to the Samsung server. Please try again later (189)”.

There is no doubt that this error code directly indicates that the hub cannot connect to the Samsung server. There could be various reasons behind the error Unable to connect to Samsung 189 server. However, the main culprit is the Internet. The inability to connect to the Samsung server is an internet related problem. There may be a Samsung server offline by the time you see the error. In this case, the error is temporary and can be easily fixed.

For example, you have to wait until the server comes back online. When the server is working but the 189 error messages still occur. It means there is a problem with your internet connection or smart hub. If you are trying to fix the problem Unable to connect to the Samsung server on your TV. You are in the right place.

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Why is it impossible to connect to the Samsung server?

The main reason why your Samsung TV won’t connect to the server is a poor internet connection. Likewise, an incorrect Internet configuration can create an Internet problem. Here are some of the main culprits that can cause this problem:

1. DNS problem: like most features are customizable nowadays. DNS server configuration is one of them. If you have set the wrong DNS address on your smart tv, the error may occur. If so, you should change the DNS configuration and enter every single digit correctly.
2. Corrupted internal data: Another reason is the damage of the smart hub system. However, the smart hub can cause an error.
3. Outdated firmware: if your smart tv is running on outdated system software. It means the problem is due to the older version of the smart tv. Basically, outdated firmware is incompatible with current protocols.
4. Smart hub password: many users solved the problem by changing the smart hub password. There may be some kind of bug preventing the device with weak security password from accessing the server.
5. Server offline: when the server is offline but you are trying to connect. Obviously it will not allow you to connect to the server.
6. Poor internet connection: when the internet is slow and unstable, it lost connection from the server. This brings the error message to the screen. We recommend that you use a faster internet connection.

How to fix Samsung TV Unable to connect to server

As mentioned above to fix unable to connect to Samsung 189 server issue, we have tested various solutions to fix the issue. Here are some of the methods to fix:

1. Soft Reset TV Samsung

Soft reset of your smart tv closes all activities running in the background. It is the process of rebooting the device whose action is to close all applications and clear the RAM data. When your device is malfunctioning and causing the problem, here are the steps to perform a soft reset:

1. Long press the power button on the TV remote control.
2. Release the button when the TV restarts.
3. When the TV is finished starting up, check if the error exists.

2. Reset the Smart Hub to factory settings

Sometimes, factory reset of the smart hub fixes the Samsung TV error 189 problems. You need to perform a factory reset to get rid of the connection problem. To do this, follow the instructions step by step:

1. Go to Menu by pressing the Home button on the remote control.
2. Select Settings then Support.
3. To select Self-diagnosis and therefore Reset Smart Hub.
4. Enter the default pin code 0.0.0.0 to confirm factory reset.
5. Follow the onscreen instructions.

Once the smart hub is successfully reset, check if the error persists.

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3. Update the Smart TV

The error could be caused by outdated firmware. However, you should check for updates to fix the problem. Follow the instructions to update Samsung TV:

1. Push the button Home and go to Settings.
2. Select Support then Software update .
3. Ability automatic update and then select Update now .
4. Now, the TV will check for updates. If the update is available, update it.

The TV may restart during the process. Once the TV has finished rebooting, the update is installed. Next, check if the error is gone.

4. Sign out and log into your Samsung Account

For many, logging out and registering at the smart hub has solved the problem with the Samsung server. This can happen because synchronization is disabled and when you sign again it automatically starts synchronizing your account with both the smart hub and the TV. Therefore, the error itself is corrected.

1. Pass to Settings from the menu.
2. Go to section General then System manager .
3. Select Account Samsung then my account .
4. Push the button Select on the remote to highlight your account and then Go out .
5. Now, restore your smart hub applies method 2.
6. Subsequently, log in again to your account and agree to all terms and conditions.

Once done, wait 10 – 15 minutes and let the tv sync with the Samsung account. Go to the section where you were experiencing the error and verify that it is not there yet.

4. Use Google DNS

When you get error code 189 while trying to open some content. It means that the content is not available in your country. The easiest way to unblock the content is to use a DNS filter on the network. Here is the complete process of changing DNS on Samsung TV:

1. go to Settings then Net .
2. Select Network status then IP settings .
3. You choose Send manually and then Enter 8.8.8.8 .
4. Save your settings.

You have now switched to Google’s DNS. Internet speed is stabilized and faster than local DNS. Now, the error shouldn’t be there anymore.

Frequently Asked Questions about Unable to connect to the Samsung server 189