What to Do if Videos or Stories are not Playing on Instagram – Cause and Solution

If you are browsing Instagram and you can’t watch videos or stories, we will help you out of this tedious problem and we will explain some of the reasons why this happens. Many of the methods below can also help you if the Instagram app is not responding.

Why are Instagram videos and stories not showing?

If you are in the Instagram application, and people’s videos and stories are not being seen, you do not have to worry, since it is not such a big problem and you can do it yourself solve in an easy way.

Usually this inconvenience occurs due to a bad or weak internet connection that you have at that moment. Although it can also be due to other reasons, such as the Instagram application having a failure, or the cache being very full, causing the application to present these types of errors.

How to solve if the videos and stories of Instagram are not seen?

Next, we are going to explain several simple methods to apply so that you can solve this problem, and you can continue watching any video or story within the Instagram application.

Check to have a stable connection

First of all, if you are connected through mobile data, we recommend that you turn it off and you better connect to a wifi networksince the data is generally not very good and is one of the reasons for this problem.

In case you are already connected via Wi-Fi, but still you can’t watch videos or stories on instagram, then you can perform a test that measures the speed of your internet at that moment. You can also try turning off your router for a few seconds and turning it back on to get your phone back online, then check if your videos and stories load.

Disable power saving

Many times when our phone is going to discharge we activate the energy saving mode, this makes our phone download less quickly, but it prevents applications that consume a lot of energy from working properly; however, it is very rare to have these problems, but it does not hurt to disable the power saving mode.

Wipe cache

As we already mentioned, if the application of Instagram cache is full, many times we don’t even know about it; however, this may be one of the reasons why this little problem is happening, that is why clearing the cache of any application is sometimes the solution to many problems, and then we will tell you how you can clear said memory from the Instagram app:

If you have a cell phone that has an Android operating system. You have to go to the settings; when you are there click on the option that says all the applications, now you will see a list with the system applications and those that you have downloaded, in this case we are interested in Instagram, you must select it.

Next you will see the details that the application has, including the version and how much it weighs, go to the bottom of the screen and click on delete cache.

And for those who have an iPhone as their phone, the process of clearing the cache It is very much the same as in Android system. You must go to settings, then click on the General section, now go to the storage of your device.

At all the applications you have downloaded will appear, with its details such as weight, as in the previous part, you must press on Instagram and finally on clear the cache. Once you have completed the Instagram application, it will be as good as new and without any inconvenience.

Check to have Instagram updated

If you have already performed an internet speed test. And you verified that it is good, and besides you opened other applications like YouTube and they flow correctly, but Instagram continues to present the inconvenience of not being able to watch videos and the stories; then this is because the application has a malfunction, many times it happens when it is not updated and you have a very old version.

In this case you should go to the app store of your phone such as the App Store or the Play Store. When you are in it, in the upper search bar, write Instagram, if it appears with a side button that says update, you must press it, and this will cause the update to start downloading.

In case the update button does not appear, you can try to delete the Instagram application and then reinstall it, once you reopen Instagram you will be able to watch any video and story without any problem.

How to know that I can’t play Instagram videos due to server problems?

As we mentioned at the beginning, a flaw in the server may be the cause of this problemand maybe Instagram is witnessing one, and if you want to find out it’s very simple, and one of the ways to do it is through a page like ‘It’s Down Right Now, this page regularly checks how the server is Instagram.

Within it you will be able to observe the name, its URL, and the state in which Instagram is, if a word appears that says above means that Instagram is operational.

Right at the bottom, you will see a blue bar with response times, if they are low the service will be much better, if it does not appear no Instagram bar is not working and when these bars reappear it means that it is working again.