What to do if my Email Attachments are not Downloading – Fix it like this

The email platforms They are one of the most used in the workplace. or by university students, since from there it is easier to receive, send information and maintain an orderly record of them. In addition, many use emails as a place to store important information, to avoid losing it if their computer has a problem.

However, not everything is perfect and many users have detailed some errors or problems that the platforms present. email, mostly Gmail, one of them is that some attachments are not downloaded. Therefore, to help you solve this problem, we will explain what to do if your email attachments do not download.

Why are email attachments often hard to open?

There are a variety of reasons why some of the files received to our email they are difficult to download or we see it almost impossible. However, just as these problems exist, each one has its solutions so that you can use your email with peace of mind, among them are:

Spam or virus in the file

To protect your information and strengthen the security of your device, Gmail automatically locks any document or file that is spam or has a virus. The platform recognizes them because they are generally executable files, especially .exe files, which give viruses free access to your computer.

Therefore, if you have noticed that the attached file comes from an unknown sender and the attached file is not downloadable, you will be able to realize that this email could have a virus that can damage your device. However, if you want to solve this problem, you just have to follow these steps:

• Enter your email or Gmail and go to the email that has the virus attachment you want to download.
• Now, you must press the menu button, located in the upper right corner, represented by three (3) points vertically and select the option ‘Show original’
• This will open a new tab where it will show all the punctual details of the mail, being there you must click on the line ‘Download the original’.
• Following this, a pop-up window will be displayed where you must select where you want the attached file to be saved. Likewise, you must make sure that in the ‘Type’ section you must select ‘All files’ and in ‘Name’ you must add the ‘.eml’ extension.
• To continue, you click on ‘Save’ and then go to the address where you have saved said file, and right click on it, then select the ‘Open with’ button and press the mail application with which you want to open it and that you have installed on your computer.

Allow unverified scripts

This usually happens when the platform, under its tools, cannot confirm file security, or that has malicious files or software that can open the way for viruses to enter your computer. If you ignore the warning and still open the file, it may launch harmful software on your device.

But nevertheless, if you notice that the mail is a bit suspicious, don’t reply to it or open its files, also mark it as spam or just report it for phishing.

The authenticity of the messages is not verified

This message usually appears when the attached files in the mail have extensions such as .eml, in this way, platforms such as Gmail check these emails looking for spam or viruses to protect you. However, they cannot confirm whether or not these files were sent by the sender, however, if you fully trust the sender, you can ignore this warning.

How to effectively download an attachment from your mail?

If any of the errors explained above have caused Trouble downloading an attachment to an email, but you still think it’s important to download it, you can do it using a couple of methods. These options are very simple, and can be very useful when you need to download an urgent file from your email and you can’t.

Request message forwarding

Maybe a classmate, co-worker, or just a friend has sent you an important email and you can’t download the attachment in it due to some bug in the platform, you do not have to worry. You can simply ask the sender of that email to resend it again, since a virus may have gotten into it.

This will help you know if that person didn’t actually send the email that they have a virus or malware on them that can infect or steal all the data on your computer.

Open mail in ‘Incognito’

Finally, if your email does not meet any of the profiles that characterize the Spam or malicious files, and the alternative described above does not work either, you can try using the browser in incognito mode.

Using a browser with its tool known as ‘Incognito mode’ or private browser, can help you have a more secure connection and thus you will be able to download the files from your email. However, if you still have problems downloading files to your email, it is recommended to go to technical support, for example from Gmail, in order to have a faster and more efficient solution.